Success Story: ASHRAE
“From the moment we partnered with SBS I said to myself, ‘They get it.’” ~ Ashley Pruett, Manager of Membership and Customer Service, ASHRAE
Founded in 1894, the American Society of Heating, Refrigerating, and Air-Conditioning Engineers (ASHRAE) is dedicated to advancing heating, ventilation, air conditioning, and refrigeration to serve humanity and promote a sustainable world.
With more than 52,000 members in over 130 countries, our election has become a time-consuming and costly process. In our industry, members have become sensitive to sustainable resource options and demand a smooth, efficient election process that isn’t going to take up their time. While I was using another well-known election company for some voting services, I was in search of a partner that could provide the whole package: manage our election from inception to results, simplify the ballot for our busy members and save us money in the process.
Since our switch to SBS, my trepidation with our annual vote has become nonexistent. From the moment we partnered with SBS I said to myself, “They get it.” SBS planned with a consultative approach and prioritized my goals and objectives. Next, SBS followed-up by assigning me a dedicated team that handled set up, design and execution of the online site, paper ballot, and proxy vote.
Every aspect was examined and optimized:
- Our online voting procedure was streamlined with an easier log-in process.
- The look and feel of the election web site was improved so our members received a more user-friendly online voting experience.
- SBS audited the election from top to bottom ensuring that voting met ASHRAE’s bylaws.
The result: I am no longer overwhelmed by smaller tasks and a long list of “To Do” items associated with our election. Our board members and senior staff leadership are happy that I am able to focus on the management of our membership and customer service team, communications to members, training and retention. For the first time in a long time, I no longer dread our upcoming election because SBS has made it such an easy process.