Company FAQ
Contact us today and a team member will contact you to learn about your organization’s needs and goals.
SBS was founded in 1990. We serve all types of member-based organizations, non-profits and businesses with voting and election needs.
SBS brings more than 35 years of election experience to organizations looking for a trusted partner to support their voting needs. We offer flexible election solutions tailored to your organization, from fully managed election services to voting software and additional tools that support different stages of the election process. Our team works with you to understand your goals, requirements, and voting methods and develop an approach that fits your organization.
Contact our support team by filling out this form or by calling 866-909-3549. An SBS team member will be happy to help you.
SBS uses multiple layers of security to help protect your election and voter data. Online elections are protected with secure voter authentication, TLS 1.2 encryption for data in transit, controlled access, and ongoing network and security monitoring. Election data is hosted in a secure environment with safeguards designed to prevent unauthorized access and protect the integrity of the voting process. SBS also maintains a SOC 2 Type 2 report, reflecting the controls and processes we have in place around security, availability, and confidentiality.
SBS-managed online elections can use secure access methods tailored to your organization and election requirements. Depending on the election, voters may access their ballot using unique login credentials, a secure one-click voting link, QR code, or other authentication method. These safeguards help ensure that only eligible voters can access and cast a ballot.
Each member’s login information is disabled immediately after submitting their web ballot, preventing them from logging into the voting website again and voting twice.
After submitting a ballot, voters will receive an email message confirming that it’s been received.
Yes. Voters have the opportunity to review their selections before officially submitting their ballot and can make changes if needed. The voting system can also identify issues such as overvoting and prompt voters to make any necessary corrections before submission. Once a ballot has been officially submitted, however, the voter cannot go back and change their selections.
SBS manages the paper balloting process from ballot preparation and mailing through tabulation and reporting. Before ballots are distributed, election materials go through multiple rounds of proofing and testing to help ensure accuracy and proper ballot functionality.
Ballot packages are mailed to eligible voters, who complete and return their ballots according to the election instructions. Once returned ballots are received by SBS, they are processed, scanned, and reviewed according to the requirements established for the election. Ballots requiring additional review, such as those with unclear markings or physical damage, are evaluated as part of this process.
Throughout the election, paper ballots are securely handled to maintain chain of custody. Ballots are also audited before results advance to the reporting stage, providing a documented and auditable election process.
Yes, SBS follows established quality control procedures throughout the election process to help ensure accuracy and consistency. These procedures include data verification, proofing, testing, auditing, and other quality checks at key stages of the election.