Refunds can be requested anytime during the term of your subscription. If DirectVoteLive® fails to perform as specified, SBS will refund the most recent month of subscription charges or, if an annual subscription, will pro-rate the refund for all remaining months. All refunds may be subject to a 3.7% processing fee. The customer must submit refund requests via email firstname.lastname@example.org or by phone 800-974-8099.
To cancel a DirectVoteLive subscription at any time, customers can sign into their account at https://www.surveyandballotsystems.com/my-account/ and click “Cancel” under the My Subscription tab.