Success Story: Sun City Community Association of Huntley

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“I work with some vendors who say “I’ll get back to you” and fall short – this is not SBS. SBS delivers on the plan they provide and worked until everyone involved was satisfied.” ~ Debby Seger, Director of Administration, Sun City Community Association of Huntley  

Client Profile:
Sun City Community Association of Huntley is a planned residential community centered on an active adult lifestyle. Located 40 miles west of downtown Chicago, Sun City Huntley is made up of approximately 5,400 homes with almost 10,000 residents.

Election Challenge:
The primary role of our Executive Team is to ensure that our staff, facilities and amenities provide our residents with the active adult lifestyle pledged by Del Webb communities. I am responsible for the overall administration and human resources that support Sun City Huntley and also serve as the advisor for our election committee.

The annual vote is a paper-ballot election where three or four directors are elected on a rotating basis. Even with a number of volunteers assisting, our main challenge with the election was tabulating the ballots. On election day, the number of votes tallied is as much as a small city – or more! In addition, making sure everyone associated with the election has all the answers they need to be comfortable with the process can be a challenge.

SBS Solution:
While researching new election vendors on the web, I discovered Survey & Ballot Systems (SBS). After reaching out and having a conversation about Sun City Huntley’s election, SBS provided a detailed, cost-efficient quote that laid out the exact services that were to be administered at each point of the election process. This gave us confidence in SBS and we selected them as the new vendor for the election.

SBS administered the election smoothly and successfully. We achieved a 54% participation rate and received no complaints from our voters. My impression was that SBS had experience with every type of voting situation and I relied on them to answer questions that were received, no matter how small or detailed.

The service provided by our account manager was incredible. SBS created a detailed plan, executed the election flawlessly and was patient with all of the received questions. I work with some vendors who say “I’ll get back to you” and fall short – this is not SBS. SBS delivers on the plan they provide and worked until everyone involved was satisfied.